Refund policy

Returns

1. Requesting a Return & Return Window

If you wish to return an item, please contact us within 14 days of delivery. Requests made after this period may not be accepted.

To start a return, please contact us at info@uprise-vintage.com. Once a return is approved, the item must be shipped back within 14 days.

2. Item Condition

To be eligible for a return, the item must be in the same condition as received — unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

3. Return Address & Shipping

Once your return is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your package. The return shipping cost will be deducted from your refund.

Returns should be sent to the following address:

BRANDSHOP UPRISE (Returns), La Glycine Funabori 4F, 3-2-22 Funabori, Edogawa-ku, Tokyo 134-0091, Japan

Items sent back to us without first requesting a return will not be accepted.

4. Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right. In such cases, we will cover the return shipping cost.

5. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Custom-made items (special orders or personalized products)

  • Items showing signs of use, stains, odor, or significant deterioration from their original condition

  • Items missing accessories or parts

  • Sale items and gift cards

If you have questions about whether your item is returnable, please contact us at info@uprise-vintage.com.

6. Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Additional Notes

  • Please clearly mark the package "RETURN-CARGO."

  • Please use a trackable shipping method and keep your tracking number.

  • This policy may be updated from time to time. Please check the "Last Updated" date below.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If a returned item is used, damaged, or not in the same condition as when it was received, a partial refund may be issued depending on the extent of the issue.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@uprise-vintage.com.

Contact

Business Hours: 11:00 a.m. – 6:00 p.m. (Japan Standard Time, GMT+09:00). Closed on Saturdays, Sundays, and public holidays.

Email: info@uprise-vintage.com

Store Name: BRANDSHOP UPRISE

Operating Company: ROCKON Co., Ltd.

Address: La Glycine Funabori 4F, 3-2-22 Funabori, Edogawa-ku, Tokyo 134-0091, Japan

Last Updated: June 4, 2026